1. Who We Are

Our website address is: mediterraneos.pt. We are an online wine shop dedicated to offering an exclusive, high-quality selection for our customers.

The company that owns the website is F2L Investments Lda., located at Av. de Portugal, 259 – 1.º Dto., 2775 – 396 Carcavelos – Portugal, with VAT number: 516858580.

2. Information Collection

We collect information about you during the checkout process in our store. The information collected includes:

• Products you viewed: We use this information to show you recently viewed products.
• Location, IP address, and browser type: We use this information to estimate taxes and shipping.
• Shipping address: We ask for this to estimate shipping fees and send your order.

3. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser data, to help detect spam. An anonymized string of characters created from your email (also known as a hash) may be sent to Gravatar to verify if you use the service. The Gravatar privacy policy is available here. After your comment is approved, your profile picture will be publicly visible alongside your comment.

4. Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download these images and extract their location data.

5. Use of Cookies

We use cookies to improve the user experience on our site. Cookies are small text files stored on your device when you visit the site. We use cookies to:

• Comments: When you leave a comment on the site, you can opt to save your name, email, and website in cookies. These cookies last for one year.
• Google Analytics: Analyze user traffic and behavior to improve the site.
• Google Indexing: Enhance our site’s visibility in Google search results.
• Login Session: If you have an account and log in to this site, a temporary cookie will be created to determine if your browser accepts cookies. Login cookies are kept for two days, and screen options cookies for one year. If you select “Remember Me,” your login will be retained for two weeks. If you log out of your account, login cookies will be removed.
• Shopping Cart: We use cookies to track the contents of the cart as you browse our site.

You can manage your cookie settings directly in your browser, including opting out of cookies. However, this may affect site functionality.

6. Embedded Media from Other Sites

Articles on this site may include embedded content such as videos, images, and articles. Embedded content from other sites behaves the same as if the visitor visited the other site. These sites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content.

7. Use of Information

We use the information collected to:

• Process your purchases and provide the requested products and services.
• Send you information about your account and order.
• Respond to your requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up an account in our store.
• Comply with all legal obligations, such as tax calculations.
• Improve our offerings.
• Send you marketing messages if you choose to receive them.

8. Sharing Information

We do not share your personal information with third parties, except when necessary to process your order, such as with external payment services. These services have their own privacy policies, which we recommend reading carefully. We use services like Google Pay to process payments. When processing payments, some of your information will be passed to these sites, including required information like the total purchase amount and billing details. See Google Pay’s Privacy Policy for more details.

9. Information Security

We adopt appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.

10. Payment Data

We do not store payment data on our site. All financial transactions are processed through secure external sites.

11. Data Retention

We store information about you for as long as we need it for the purposes we collected and used it, and we are not legally required to keep it. For example, we will store order information for up to 5 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

12. Your Rights Regarding Your Data

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include data we are required to keep for administrative, legal, or security purposes.

13. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

14. Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, administrators and store managers can access:

• Order information, such as what was purchased, when it was purchased, and where it should be sent.
• Customer information, such as your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and provide support.

15. Contact

If you have any questions about our Cookie and Privacy Policy, please contact us via our support email: geral@mediterraneos.pt.